TY  - BOOK
AU  - Grigoroudis,Evangelos
AU  - Siskos,Yannis
ED  - SpringerLink (Online service)
TI  - Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality 
T2  - International Series in Operations Research & Management Science,
SN  - 9781441916402
PY  - 2010///
CY  - Boston, MA
PB  - Springer US
KW  - Economics
KW  - Operations research
KW  - Economics/Management Science
KW  - Business/Management Science, general
KW  - Operations Research/Decision Theory
KW  - Operations Research, Mathematical Programming
UR  - http://dx.doi.org/10.1007/978-1-4419-1640-2
ER  -