TY  - BOOK
AU  - Edvardsson,Bo
AU  - Enquist,Bo
TI  - Values-based service for sustainable business: lessons from IKEA 
T2  - Management, organizations and society
SN  - 9780415458535
AV  - HD9980 .E38 2009
U1  - 658 
PY  - 2009///
CY  - London
PB  - Routledge
KW  - Ikea (Firm)
KW  - Service industries
KW  - Customer services
KW  - Management
KW  - Sustainable development
N1  - Includes bibliographical references and index; Also available as an electronic resource; Taylor & Francis (http://www.taylorandfrancis.com)
UR  - http://www.tandfebooks.com/isbn/9780415458535
ER  -