Who stole my customer?? : winning strategies for creating and sustaining customer loyalty (Record no. 460629)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00528nam a22001457a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788129708045 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812THO |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Thompson Harvey |
| 245 ## - TITLE STATEMENT | |
| Title | Who stole my customer?? : winning strategies for creating and sustaining customer loyalty |
| Statement of responsibility, etc | Harvey Thompson |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Upper Saddle River, NJ : |
| Name of publisher, distributor, etc | Pearson Prentice Hall, |
| Date of publication, distribution, etc | 2004. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 210 p: |
| Dimensions | 20 cm. |
| Other physical details | illustrations |
| 500 ## - GENERAL NOTE | |
| General note | include index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer loyalty. |
| -- | Customer relations. |
| -- | Consumer satisfaction. |
| Withdrawn status | Lost status | Damaged status | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Bahadur Institute of Mgmt Sciences | Bahadur Institute of Mgmt Sciences | 21/12/2015 | 658.812THO | BMS03025 | 21/12/2015 | Books |