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Services marketing : integrating customer focus across the firm Valarie Zeithaml [ et al...]

By: Zeithaml, Valarie [ et al...]Language: English Publication details: New Delhi : Tata McGraw hill Education Private Limited, 2009Description: xxix, 743 p. ; 23 cmISBN: 9780070660076Subject(s): Managing services | Financial - economic servicesDDC classification: 658.8 ZEI B
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