TY  - BOOK
AU  - Baran Roger J
AU  - Galka Robert J
AU  - Strunk Daniel P
TI  - Customer relationship management
SN  - 9788131505182
U1  - 658.812 BAR G 
PY  - 2008///
CY  - Australia
PB  - Cengage Learning
KW  - technology and sales
KW  - sales stretegy
N1  - Includes Index and Reference
ER  -