TY  - BOOK
AU  -  Thompson Harvey
TI  - Who stole my customer?? : winning strategies for creating and sustaining customer loyalty
SN  - 9788129708045
U1  - 658.812THO 
PY  - 2004///
CY  - Upper Saddle River, NJ
PB  -  Pearson Prentice Hall
KW  -  Customer loyalty
KW  -  Customer relations
KW  -  Consumer satisfaction
N1  - include index
ER  -