TY  - BOOK
AU  - Weinstein,Art
TI  - Superior customer value: strategies for winning and retaining customers 
SN  - 9781351214322
AV  - HF5415.5 
U1  - 658.812 23
PY  - 2018///
CY  - London
PB  - Routledge
KW  - Customer services
KW  - Management
KW  - Consumer satisfaction
N1  - <P><STRONG>Part I Customer Value Mindset </STRONG>Chapter 1. Customers Want Exceptional Value Now! Chapter 2. Be Customer-Centric Chapter 3. Business Models and Value Propositions <STRONG>Part II Customer Value Strategies </STRONG>Chapter 4. Segmentation and Customer Value Chapter 5. Service Excellence Chapter 6. Quality, Price and Image Chapter 7. Building Rock-Solid Customer Relationships <STRONG>Part III Customer Value Measurement </STRONG>Chapter 8. Customer Value Metrics Chapter 9. Customer Loyalty and Retention</P>
UR  - https://www.taylorfrancis.com/books/9781351214346
UR  - http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
ER  -