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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system Michael D Johnson; Anders Gustafsson

by D. Johnson Michael.

Material type: Text Text Language: Eng Publication details: San Francisco Jossey-Bass 2000Availability: Items available for loan: Bahadur Institute of Mgmt Sciences (1) Call number: 658.812 JOH.
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Who stole my customer?? : winning strategies for creating and sustaining customer loyalty Harvey Thompson

by Thompson Harvey.

Material type: Text Text Language: English Publication details: Upper Saddle River, NJ : Pearson Prentice Hall, 2004Availability: Items available for loan: Bahadur Institute of Mgmt Sciences (1) Call number: 658.812THO.
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