000 00446nam a22001577a 4500
020 _a9788126150717
041 _aeng
082 _a658.812 RAI
100 _aRAI R P
245 1 0 _aStrategies in customer relationship management
_cR P RAI
260 _aNew Delhi :
_bAnmol Publications Pvt Ltd,
_c2013.
300 _aviii, 264 p. ;
_c24 cm.
500 _aIncludes Index and bibliography.
650 _amanagement
653 _acustomer relations
999 _c424594
_d424529