| 000 | 00528nam a22001457a 4500 | ||
|---|---|---|---|
| 020 | _a9788129708045 | ||
| 041 | _aeng | ||
| 082 | _a658.812THO | ||
| 100 | _a Thompson Harvey | ||
| 245 |
_aWho stole my customer?? : winning strategies for creating and sustaining customer loyalty _cHarvey Thompson |
||
| 260 |
_aUpper Saddle River, NJ : _b Pearson Prentice Hall, _c 2004. |
||
| 300 |
_axiv, 210 p: _c20 cm. _billustrations |
||
| 500 | _ainclude index | ||
| 650 |
_a Customer loyalty. _a Customer relations. _a Consumer satisfaction. |
||
| 999 |
_c460629 _d460564 |
||