| 000 | 00505 a2200157 4500 | ||
|---|---|---|---|
| 020 | _a9781781635117 | ||
| 041 | _aeng | ||
| 082 | _a658.812 WAT | ||
| 245 |
_aCustomer relationship management and business process reengineering / _cedited by William Watson |
||
| 260 |
_c2014. _bKoros Press Limited, _aU. K. : |
||
| 300 |
_aviii, 277 p. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 653 | _aCustomer relationship management | ||
| 653 | _aBusiness process | ||
| 700 |
_aWatson, William _eeditor |
||
| 999 |
_c464910 _d464845 |
||