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040 _aOCoLC-P
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_cOCoLC-P
020 _a9781000090963
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020 _a1000090965
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020 _a9781003009436
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020 _a1003009433
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020 _z9781000090987
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035 _a(OCoLC)1164491365
035 _a(OCoLC-P)1164491365
050 4 _aHD62.15
_b.V36 2021
072 7 _aBUS
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072 7 _aBUS
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072 7 _aBUS
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072 7 _aKJ
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082 0 4 _a658.562
_223
100 1 _aVan Nuland, Yves,
_eauthor.
245 1 0 _aValidating a best practice :
_ba tool for improvement and benchmarking /
_cYves Van Nuland, Grace L. Dufy.
264 1 _aNew York, NY :
_bRoutledge/Productivity Press,
_c2021.
300 _a1 online resource (279 pages)
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
500 _a"A Productivity Press book".
505 0 _aCover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- Foreword -- Acknowledgments -- Authors -- Section I Description of The Best-Tool -- Chapter 1 Introduction -- 1.1 Why a Book on the Subject of "Best Practice"? -- 1.2 What Are the Advantages of the Application of the BEST-Method and BEST-Tool for the Reader? -- 1.3 But There Is More ... -- 1.4 Additional Applications of the BEST-Tool -- 1.5 The Book Focuses on Two Potential Audiences for Three Major Purposes -- 1.6 Benchmarking, Best Practices, and Excellent Results
505 8 _a1.7 Objectives, Benchmarking, and Definitions -- 1.8 BEST-Method and BEST-Tool -- 1.9 Structure of the Book -- Chapter 2 The BEST-Method -- 2.1 Definition of Best Practice -- 2.2 Key Concepts in the Definition of a Best Practice -- 2.3 Characteristics of a Best Practice -- 2.4 Best Practice versus Best Technical Product -- 2.5 BEST-Method and BEST-Tool -- 2.6 Documenting a Best Practice -- 2.7 Measurement of Excellence -- 2.8 Enabler -- 2.9 The PDCA-Method -- 2.10 Results -- 2.11 Organizational Maturity -- 2.12 Benefits of the BEST-Tool -- 2.13 Use of Case Studies for Demonstrating the BEST-Tool
505 8 _a2.14 Why We Use Older Case Studies -- 2.15 Conclusion -- Chapter 3 The BEST-Tool: Checklist of Criteria for the Assessment of a Best Practice -- 3.1 Assessment of the Approaches Used in a Best Practice -- 3.1.1 Enabler -- 3.1.2 Plan -- 3.1.3 Do -- 3.1.4 Check -- 3.1.5 Act -- 3.2 Assessment of the Achieved Results -- 3.2.1 Results -- 3.2.2 Test of Results Criteria on a Real-Life Example -- 3.2.3 Conclusion -- 3.3 Assessment of the Management of the Best Practice Process -- 3.3.1 Definition of a Process -- 3.4 Assessment of the Format of a Best Practice
505 8 _a3.5 Use of the BEST-Tool (Complete and Detailed Checklist) -- 3.6 Use of the BEST Quick Scan Tool -- 3.7 Experiences, Tips, and Tricks -- 3.7.1 Incomplete Best Practices -- 3.7.2 Complete Best Practices -- 3.7.3 Scores -- 3.7.4 Realistic Tool -- Chapter 4 Writing a Best Practice -- 4.1 What Is a Best Practice? -- 4.2 A High-Level Sequence for Developing and Writing a Best Practice -- 4.3 Documenting a Best Practice Case Study -- 4.3.1 Title -- 4.3.2 Subject -- 4.3.3 Author -- 4.3.4 Context -- 4.3.5 Description of the Method and Results -- 4.3.6 Measurement Method -- 4.3.7 Process Description
505 8 _a4.3.8 Maturity of the Process -- 4.3.9 Key Performance Indicators (KPI) and Results -- 4.3.10 Distribution of the Results -- 4.3.11 Cause and Effect -- 4.3.12 Assessment of Enabler and Results -- 4.3.13 Limiting Conditions -- 4.3.14 Date and Revision Number -- 4.4 How Many Best Practices? -- Section II Use of The Best-Tool -- Chapter 5 Use of the Detailed BEST-Tool: Three Case Studies -- 5.1 Case Study 1 Organizational Culture Change at Lion Nathan (Australia) -- 5.1.1 Who is Lion Nathan? -- 5.1.2 Organization of Lion Nathan -- 5.1.3 History
500 _a5.1.4 Three Pillars of Cultural Transformation Strategy
520 _aSharing Best Practices across industries and functions is an accepted approach to continuous improvement. The Benchmarking trend of the 1990s has evolved with the help of competitive analysis, performance excellence awards, and other corporate recognition programs into an ongoing documentation of what works. Bob Camp introduced benchmarking against a Best Practice based on his work at Xerox in the 1980s. Case studies abound documenting Best Practice functions and processes. Some case studies use the words Best Practice without evidence that the process, results, or methods are, indeed, superior. What is missing is a comprehensive model for assessing and writing a Best Practice that provides sufficient information to use as an effective benchmark. This book provides that comprehensive model. Today's consumers expect products and services to be of high quality, reliable, and user-friendly. This is the result of years of continuous improvement and innovation by producers. Although many organizations strive for excellent results, there is still room for improvement. Unfortunately, leaders don't always have methods and tools to measure or assess that degree of excellence. If leaders could use a tool to discover how good their approaches and methods are, and how excellent their achieved results are, they could plan further improvements. The goal is to achieve excellent results. The tool described in this book guides leaders to achieve that excellence.
588 _aOCLC-licensed vendor bibliographic record.
650 0 _aBenchmarking (Management)
650 0 _aTotal quality management.
650 0 _aPerformance standards
_xManagement.
650 7 _aBUSINESS & ECONOMICS / General
_2bisacsh
650 7 _aBUSINESS & ECONOMICS / Management
_2bisacsh
650 7 _aBUSINESS & ECONOMICS / Management Science
_2bisacsh
700 1 _aDuffy, Grace L.,
_eauthor.
856 4 0 _3Taylor & Francis
_uhttps://www.taylorfrancis.com/books/9781003009436
856 4 2 _3OCLC metadata license agreement
_uhttp://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
999 _c543466
_d543401