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Values-based service for sustainable business :

Edvardsson, Bo, 1952-

Values-based service for sustainable business : lessons from IKEA / Bo Edvardsson and Bo Enquist. - London : Routledge, 2009. - x, 131 p. : ill. ; 23 cm. - Management, organizations and society ; 5 . - Management, organizations and society ; 5. .

Includes bibliographical references and index.

ISBN: 9780415458535 0415458536 (hbk)

LCCN: 2008021245

Subjects--Corporate Names:
Ikea (Firm)

Subjects--Topical Terms:
Service industries.
Customer services--Management.
Sustainable development.

LC Class. No.: HD9980 / .E38 2009

Dewey Class. No.: 658

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