MARC details
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02165cam a22004811i 4500 |
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9781351214346 |
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FlBoTFG |
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20211012195236.0 |
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m o d |
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cr ||||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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180713s2018 enka o 000 0 eng d |
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OCoLC-P |
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eng |
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rda |
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pn |
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OCoLC-P |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781351214322 |
| Qualifying information |
(ePub ebook) |
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| International Standard Book Number |
1351214322 |
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| International Standard Book Number |
9781351214339 |
| Qualifying information |
(PDF ebook) |
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| International Standard Book Number |
1351214330 |
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| International Standard Book Number |
9781351214315 |
| Qualifying information |
(Mobipocket ebook) |
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| International Standard Book Number |
1351214314 |
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| International Standard Book Number |
9781351214346 |
| Qualifying information |
(ebook) |
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| International Standard Book Number |
1351214349 |
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9780815380009 |
| Qualifying information |
(hbk.) |
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9780815390930 |
| Qualifying information |
(pbk.) |
| 024 8# - |
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10.4324/9781351214346 |
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doi |
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(OCoLC)1079150723 |
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(OCoLC-P)1079150723 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
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HF5415.5 |
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| Classification number |
658.812 |
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23 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Weinstein, Art, |
| 245 10 - TITLE STATEMENT |
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| Title |
Superior customer value : |
| Remainder of title |
strategies for winning and retaining customers / |
| Statement of responsibility, etc |
by Art Weinstein. |
| 250 ## - EDITION STATEMENT |
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| Edition statement |
New edition. |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
1 online resource : |
| Other physical details |
illustrations (black and white) |
| 500 ## - GENERAL NOTE |
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| General note |
<P><STRONG>Part I Customer Value Mindset </STRONG>Chapter 1. Customers Want Exceptional Value Now! Chapter 2. Be Customer-Centric Chapter 3. Business Models and Value Propositions <STRONG>Part II Customer Value Strategies </STRONG>Chapter 4. Segmentation and Customer Value Chapter 5. Service Excellence Chapter 6. Quality, Price and Image Chapter 7. Building Rock-Solid Customer Relationships <STRONG>Part III Customer Value Measurement </STRONG>Chapter 8. Customer Value Metrics Chapter 9. Customer Loyalty and Retention</P> |
| 650 #0 - |
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| Topical term or geographic name as entry element |
Customer services |
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| Topical term or geographic name as entry element |
Consumer satisfaction. |
| 856 40 - |
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| Uniform Resource Identifier |
https://www.taylorfrancis.com/books/9781351214346 |
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| Uniform Resource Identifier |
http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
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author. |
| 264 #1 - |
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London : |
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Routledge, |
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2018. |
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text |
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txt |
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rdacontent |
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still image |
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sti |
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rdacontent |
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computer |
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c |
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rdamedia |
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online resource |
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cr |
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rdacarrier |
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OCLC-licensed vendor bibliographic record. |
| 650 #0 - |
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Management. |
| 856 40 - |
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Taylor & Francis |
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OCLC metadata license agreement |
